Shipping & delivery
Where we deliver
Australia only. We don't ship overseas, and prices are in Australian dollars including GST.
Delivery cost
$3.99 per order, anywhere in Australia. One flat fee whether you order a 20kg bag, a 12 pack of chews, or both. Tracked all the way.
How fast
Orders placed before 12pm AEST on a business day are usually dispatched the same day; otherwise within 1–2 business days. Typical transit times after dispatch:
- Sydney, Melbourne, Brisbane, Canberra metro: 2–4 business days
- Adelaide, Perth, Hobart metro: 3–6 business days
- Regional and remote areas: 5–10 business days
You'll get a tracking link by email and in the Shop app as soon as the parcel is scanned.
Heavy items
A 20kg bag ships as one parcel by road courier. Please give us a street address where a parcel of that size can be left safely (PO boxes and parcel lockers can't take it), or add a note at checkout if you'd prefer signature on delivery.
Questions
Email support@hg-market.com with your order number and we'll sort it out.